FAQ

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FAQ

LAC Rewards Program

What is the LAC Rewards Program?

How do I join this program?

How do I earn LAC$?

What can I do with my LAC$? How do I redeem it?

What is the validity of the VIP membership?

When does my LAC$ expire?

It's my birthday month. Are there any special benefits I can enjoy?

I cannot log in to my account, what can I do?

When does my LAC$ appear in my account?

I've forgotten the password to my account. What should I do?

My membership status / information is reflected incorrectly, what can I do?

How do you plan to use the personal data that you have collected from me?

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Talk to our Nutritionists

At LAC, we believe that health starts from the inside out. The supplements that you consume play a vital role in your overall health and well-being.

Our team of Nutritionists comes with varied, in-depth experience in nutrition with expertise gain by extensively consulting around the region. They are available to provide professional advice on your dietary and supplementation intakes, customised according to your individual needs. Talk to us at info@lac.com, or via LAC Live Chat (weekdays 10am-5pm GMT+8, except Public Holidays).

How does LAC source its ingredients?

How do I choose the most suitable product for myself?

Can I place backorders for out-of-stock products?

Where are LAC products produced?

Where can I purchase LAC products?

How can I see the discounts in my account?

I did not receive a confirmation email/invoice receipt. What should I do?

My order status shows “Shipped”. What does this mean?

How do I redeem my LAC$?

When will I receive my LAC$?

I would like to cancel my order. What should I do?

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